Privacy Policy

TOP LINK LAUNDRY W.L.L. ("we," "our," "us" or "Laundry Link") is committed to protecting the privacy of all users of our website and mobile application (together, the "Sites"). This privacy policy explains how we collect, use, and protect your information. Laundry Link is the "data controller" of the information you provide.

Contact Details

If you have any questions or requests about this privacy policy or how we handle your data, contact us:

• Customer Service Whatsapp: +97333440841
• Data Protection Contact: info@ovobh.com

How We Collect Your Information

We collect information when you:

• Create or update an account
• Place an order through our platform
• Contact us by email, phone, or chat
• Browse our website or mobile app

We also gather data from advertising platforms and fraud detection partners.

What Information We Collect

We may collect:

• Name, contact details, and delivery address
• Payment info (e.g., debit/credit card details)
• Order history and preferences
• Communications with our team
• Technical info like device type, browser, OS, IP address, and location data
• Usage behavior on our Sites
• Allergies or health-related notes if voluntarily provided

Why We Use Your Information

We use your information to:

• Provide services and fulfill orders
• Process payments securely
• Contact you about your orders or account
• Improve our services and tailor your experience
• Send marketing (only with your permission or under legal basis)
• Analyze site usage and prevent fraud
• Enforce our terms and comply with legal obligations

Marketing & Profiling

We may contact you (with or without your consent or under legitimate interest) to inform you about promotions, services, or offers. You may opt out anytime by updating your marketing preferences or contacting us.

Cookies

We use cookies to enhance your experience. You can control cookie settings in your browser.

Fraud Prevention

We use automated systems to detect and prevent fraudulent activities. This may involve profiling and scoring of transactions. You can request a review of any decision or further details by contacting us.

Retention of Data

We only retain your information for as long as needed to:

• Fulfill services
• Comply with legal obligations
• Resolve disputes
• Improve our services

When data is no longer required, it is securely deleted.

Who We Share Your Data With

We share your data with:

• Payment processors
• Cloud and IT service providers
• Delivery partners
• Customer support providers
• Marketing platforms (when permitted)

All partners are contractually obligated to protect your data.

International Transfers

If data is transferred outside Bahrain, we ensure it's protected by appropriate safeguards, such as data protection agreements and secure protocols.

Your Rights

You have the right to:

• Access your data
• Correct inaccurate information
• Delete your data
• Limit how we process your data
• Object to processing or marketing
• Withdraw consent at any time
• File a complaint with a local data authority

Changes to This Policy

We may update this policy. When we do, we will post the new version and notify you when required.